If you have purchased a product and are not fully satisfied with it, you have the right to cancel the contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. The questionnaire below answers the most frequently asked questions about exchanges and returns. We also explain step by step how you can return an item. If you have any questions, please contact us. We are happy to help you.
How can I return my product?
If you want to return an item, please send an email to [email protected] or use the model form for cancellation. The next step is to hand over the item to any logistics partner. Please obtain proof of posting / adequate insurance for all returns. It is important to request a proof of shipment so that you can prove that you have actually sent the item.
6291 CL Vaals
Which conditions apply for exchanges and returns?
The buyer is responsible for the return shipping and pays for it (this does not apply if the delivered product is damaged or if you have received a wrong item). Feel free to view the product as you would do in a store. For example: you can remove a racket from the protective cover but please do not play squash with it and do not remove the plastic protective film from the handle. Such use of items which goes beyond what is necessary to determine their characteristics and correct functioning means that the buyer is responsible for their deterioration.
Will I get my paid shipping costs back if I return my order?
The delivery charge will be refunded if the complete order is returned.
Within how many days do I need to return the item?
You can keep a product at home for 30 days to decide whether you want to keep it. From the moment you let us know that you want to return a product you still have 30 days to return it.
When will I receive the refund?
We will refund the full purchase amount as quickly as possible and at the latest within 14 days after the revocation of the agreement. We may wait until we have received the items back or until you have demonstrated that you have returned the items. We will pay you back with the same payment method as you used for the original transaction, unless you have expressly agreed otherwise; in any case, no costs will be charged for the reimbursement.